Refund policy

Returns policy

At CS MOTORS we want you to be happy with your purchase. That is why you have 30 calendar days from receiving your order to request a return. This period includes and extends the 14-day legal right of withdrawal that European regulations grant to consumers.

How to request a return

  1. Contact us through the store's contact form, stating your order number and the reason for the return.
  2. We will confirm the procedure and the address to send the product to.
  3. Send the product with all its accessories and, if possible, in its original packaging.

Refund

Once we have received and checked the product, we will refund the amount paid using the same payment method you used, within a maximum of 14 days.

Conditions

  • The product must not show damage caused by improper use.
  • Return shipping costs are paid by the customer, unless the product arrives defective or you receive an item different from the one ordered.

Defective or damaged product

If your order arrives damaged or does not work properly, write to us as soon as possible with photos and we will resolve it through repair, replacement or refund. You also have the legal guarantee of conformity provided for by law.